We do not offer free returns, however, we’re happy to exchange or refund your purchase from Polar Feet Ltd within 35 days of ordering if the product is unworn (in perfectly NEW condition) and in its original packaging with the tags on (as applicable).
Please send your items to:
Polar Feet Returns
1015 Ironwork Passage, 39
Vancouver, BC V6H 3R4
And email Customer Service (firstname.lastname@example.org) to let us know that you are doing so, your order number (if possible), and what you are returning.
Once we have received your item back and have determined that it is in NEW condition with the tags, we will process your refund/exchange.
If you are exchanging your unworn socks and/or accessories (with hangtags attached) or slippers (no marks on the soles, etc.) for another size or colour, please proceed as for a return. Place a new order for the products you want instead and also email us to let us know that the new order is an exchange. You will be responsible for shipping costs to us, but we won't charge to send exchanged product to you. (We'll refund the outgoing shipping charge on the new order.)
Clearance items - clearance items are final sale, however, if you have an issue within 30 days of receiving them you can reach out to our customer service for assistance.
Sale items - sale items cannot be refunded, however, we are happy to exchange or credit if product is available.
Items purchased from any online vendor other than Polar Feet
Items purchased through resale shops or other non-retail vendors.
All our products are carefully made by hand. Although rare, on occasion we do get return requests for defective merchandise. Please contact us and let us know what happened and provide a photo. After review, Polar Feet will send a credit (gift card code) for the value of the defective merchandise.
In most cases, Polar Feet will not ask to have the merchandise returned. If Polar Feet does ask that the defective merchandise be returned, it will be at the expense of Polar Feet.
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