IMPORTANT NOTICE FROM OUR CEO
Dear Customers:
We are temporarily filling Canadian orders from our warehouse in Nevada. But I have exciting news--we have now found a Canadian fulfillment partner and will be moving operations back to BC in the new year!
For now, we will continue to use USPS/Canada Post for most packages. We occasionally use FedEx. 99 out of 100 times there is no issue--but occasionally FedEx decides they should charge taxes and duty. If this happens to you--please go ahead and pay the tax and send us a photo of the bill. We will refund the charges back to your card.
In spite of rising costs, we have kept our shipping prices for our Canadian customers the same. For purchases less than $100 (before tax) the shipping charge is only $8.
Orders over $100 still receive free shipping!
We pack and ship within 2 business days of receiving your order. Under normal circumstances, you will receive your order in about 10 business days or less.
If you need your order faster, please write to customerservice@polarfeet.com and we will assist you with Expresspost or courier shipping.
Please note, all shipping services (Canada Post, USPS, FedEx, UPS) will experience delays due to increased holiday shopping and your package may take longer than usual.
Warm regards,
Lisa
Customs and Duties
Outside the USA and Canada your order may be subject to duties and taxes charged by the destination country. Polar Feet is not responsible for the collection or payment of destination duties or taxes. Any additional duties or taxes will be the responsibility of the receiver. Charges will vary from country to country. For more information on your country’s customs policy, please contact your local customs office.
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