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 IMPORTANT NOTICE FROM OUR CEO

Dear Customers:

We have moved our order fulfillment to California—although I, and the company, remain based in Vancouver, BC. Over 90% of our online orders are destined for the US so it seemed to make good business sense to fulfill from there.

The good news, is that we have kept our shipping prices for our Canadian customers the same. For purchases less than $100 (before tax) the shipping charge is only $8.

Orders over $100 still receive free shipping!

However, keeping the cost low to ship means that the tracking is not ideal. It's a "last mile" set-up so the tracking number doesn't appear until the order gets to Canada Post for delivery. The green line shows progress, but in a general way. The alternative, unfortunately, is to pay a lot more. 

Here's how the tracking appears after it is received by UPS:

 

Once handed off to Canada Post you can access a second, more accurate tracking number: 

If you need your order faster, please call our office or send us an email and we will assist you with Expresspost or courier shipping.  

We pack and ship within 2 business days of receiving your order.  Under normal circumstances, you will receive your order in about 14 business days.

However, due to the increase in online shopping all shipping services (Canada Post, USPS, FedEx, UPS) are experiencing delays and you must expect your package to take longer than usual. All carriers have suspended delivery guarantees and are telling us that "it just takes longer". 

Thank you for your understanding and patience as we navigate through these challenging times!

Warm regards,

Lisa

Customs and Duties

Outside the USA and Canada your order may be subject to duties and taxes charged by the destination country. Polar Feet is not responsible for the collection or payment of destination duties or taxes. Any additional duties or taxes will be the responsibility of the receiver. Charges will vary from country to country. For more information on your country’s customs policy, please contact your local customs office.

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