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 IMPORTANT NOTICE FROM OUR CEO

Dear Customers:

We have moved our order fulfillment to Nevada. It was a hard decision, but the fact is, over 90% of our orders are from the US and it was getting pretty silly (and expensive) to be shipping everything from Canada. So I'm keeping the headquarters in Vancouver, and keeping the Canadian website and Canadian prices for polarfeet.ca and it will actually be cheaper to ship from the US to Canada than to ship from Vancouver to Ontario.
So...that's it. Hard facts won out over personal preference.
I hope you'll continue to shop with us--we will try to make the process feel the same as always.

The good news, is that we have kept our shipping prices for our Canadian customers the same. For purchases less than $100 (before tax) the shipping charge is only $8.

Orders over $100 still receive free shipping!

If you need your order faster, please write to customerservice@polarfeet.com and we will assist you with Expresspost or courier shipping.  

We pack and ship within 2 business days of receiving your order.  Under normal circumstances, you will receive your order in about 14 business days.

However, due to the increase in online shopping all shipping services (Canada Post, USPS, FedEx, UPS) are experiencing delays and you must expect your package to take longer than usual. All carriers have suspended delivery guarantees and are telling us that "it just takes longer". 

Thank you for your understanding and patience as we navigate through these challenging times!

Warm regards,

Lisa

Customs and Duties

Outside the USA and Canada your order may be subject to duties and taxes charged by the destination country. Polar Feet is not responsible for the collection or payment of destination duties or taxes. Any additional duties or taxes will be the responsibility of the receiver. Charges will vary from country to country. For more information on your country’s customs policy, please contact your local customs office.

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